Below are some answers to commonly asked questions about the surgery. If you want more give us a call we would love to hear from you.
07 4926 9199
HOW TO CONTACT US FOR URGENT AND AFTER HOURS MEDICAL CARE
Please call our Duty Doctor on 0472 639 192. Alternatively, present at the Emergency Department of the Rockhampton Base Hospital in Canning Street.
For any urgent medical attention (like chest pain, sudden severe breathlessness, collapse, blackouts, seizures, serious injuries), CALL 000 IMMEDIATELY.
HOW TO REMEMBER MY APPOINTMENT
Our Practice is committed to preventative care. We have a daily and weekly recall/reminder system. Your doctor will seek your permission to be included on this reminder system. You will receive recall/reminder letters (or a phone call in some instances) regarding blood tests, pap smears and any other preventative health services. If you do not wish to be included in the reminder system please let us know.
HOW TO CONTACT US BY TELEPHONE OR EMAIL
On most occasions, doctors will not take patient calls during consultations. A message will be taken and given to the doctor, or you may request to speak to a nurse.
Doctors at our surgery will also accept e-mails from patients, these will be viewed by our staff and forwarded to your treating physician.
HOW TO GET A REPEAT PRESCRIPTIONS
Repeat prescriptions will only be issued at the doctors’ discretion for certain patients and under certain conditions (these include Nursing Home patients, patients that live out of town and patients that are not mobile enough to attend the surgery). Antibiotics cannot be prescribed without consultation and diagnosis. There is a non Medicare refundable charge for prescriptions that are required in this manner.
HOW TO FIND OUT GENERAL INFORMATION AND TEST RESULTS
It is recommended you make an appointment with your Doctor to discuss any tests including Blood results, Scans/X-rays, Urine Tests etc. Your doctor will usually advise you to make another appointment at the time of writing the test request.
If for some reason you are unable to make it to the surgery you may ask to speak with a nurse between 11 am and 3 pm who can let you know whether or not the Doctor needs to see you. Be reassured that if any test results are of an urgent nature the practice will contact you by telephone immediately.